• How do I make a reservation?

    You can book directly through our website using the Book Now button — it's the fastest way and you'll always get our best available rate. You can also call us or send an enquiry through our contact page if you'd prefer to talk it through first.

  • How will I know my booking has been confirmed?

    Once your booking is complete, you'll receive a confirmation email with your reservation details. If you don't see it within a few minutes, check your spam folder — or give us a call and we'll sort it out.

  • What are your check-in and check-out times?

    Standard check-in is between 2:00 PM and 11:59 PM. Check-out is by 10:00 AM. If you're arriving outside those hours or need a little extra time in the morning, just let us know when you book and we'll see what we can arrange.

  • Do you offer early check-in?

    Early check-in is available depending on room availability. Let us know your arrival time when you book and we'll do our best to have your room ready. There's no guarantee, but we'll always try.

  • Is there parking on-site?

    Yes, free on-site parking is available for all guests. No need to book in advance — just drive in.

  • Can I hire the conference room for a meeting or event?

    The conference room is available to guests staying with us, for meetings, workshops, and small events. Conference room subject to availability. Please contact us for further details.

  • Where are you located?

    We're at 64 Kahikatea Drive, Melville, Hamilton 3206 — close to Waikato Hospital and a short drive from Hamilton's city centre.